Returns Policy

Eligibility for Return: Returns or replacements are accepted exclusively in cases of proven manufacturing defects, material/dimensional non-conformance against approved datasheets, or supply mismatch against the confirmed purchase order.

Claim Reporting Window: Discrepancies must be officially reported within 7 business days of delivery, accompanied by clear photographic evidence, test observations, and reference to the Valve Serial Numbers and Inspection Certificate Number.

Return Conditions: Returned valves must be unused, uninstalled, free from pipeline debris or chemical media residue, and securely packed in their original crating.

Refund & Settlement Process: Upon receipt and verification by our Quality Assurance department, approved refunds are remitted to the buyer’s registered corporate bank account or adjusted via a formal credit note within 7 to 10 working days. Direct freight charges, customs fees, and gateway processing surcharges are non-refundable.